Terms & Conditions
By making a booking, submitting payment, or engaging services with EttieTravels (“we,” “us,” or “our”), you (“you,” “your,” or “Traveller”) agree to be legally bound by these Terms & Conditions, together with the applicable terms and conditions of all third-party travel suppliers (“Suppliers”), including airlines, cruise lines, hotels, tour operators, insurance providers, and other service providers.
These Terms govern all travel planning, bookings, reservations, and related services arranged by EttieTravels.
1. Agency Status
EttieTravels acts solely as an independent travel advisor and agent for Suppliers. We do not own, manage, operate, or control any airline, cruise line, hotel, tour operator, transportation provider, or other travel service provider.
All travel services are provided directly by the Supplier and are subject to the Supplier’s terms and conditions.
2. Contract Formation
A contract between you and EttieTravels is formed when:
A written booking confirmation is issued; and
Payment (including any required deposit or planning fee) is received.
You acknowledge that you are also entering into separate contracts with each applicable Supplier.
3. Professional Planning Fee (Individual Travel)
EttieTravels provides professional travel advisory services, including consultation, itinerary design, supplier research, coordination, and booking management.
A non-refundable professional planning fee may be charged for custom travel planning services.
The planning fee:
Covers research, itinerary development, supplier coordination, and administrative services
Is separate from Supplier deposits and travel payments
Is non-refundable once planning services have commenced
Will be communicated and agreed upon prior to engagement
Does not guarantee supplier availability or pricing
Planning services begin upon engagement and may include consultation, supplier negotiation, itinerary design, and administrative coordination.
If you elect not to proceed with booking after planning services have been provided, the planning fee remains non-refundable.
4. Group Travel Planning Fee
For group travel arrangements (including but not limited to hosted departures, affinity groups, milestone celebrations, retreats, or multi-cabin expedition bookings), a separate Group Travel Planning and Coordination Fee may apply.
This fee reflects:
Extended consultation and coordination
Contract negotiation with Suppliers
Rooming list management
Ongoing group communication
Payment tracking and administrative oversight
Custom itinerary or event planning
Group planning fees:
Are non-refundable once services have commenced
May be structured as a flat fee, per-person fee, or percentage-based service fee
Will be disclosed and agreed to in writing prior to group confirmation
The group planning fee is independent of Supplier deposits, cancellation penalties, and contractual obligations.
5. Booking & Payment Terms
A non-refundable deposit may be required to confirm a booking.
Final payment must be received by the date specified on your invoice or confirmation.
Failure to make payment by the due date may result in cancellation and applicable Supplier penalties.
Payments may be made by credit card, electronic funds transfer, or other approved methods.
6. Prices & Changes
All quoted prices are subject to change until a required deposit has been received and processed. Once a deposit has been received, pricing is confirmed subject to Supplier terms and conditions.
Price adjustments may occur due to:
Supplier rate changes
Government taxes or fees
Fuel surcharges
Currency exchange fluctuations
Regulatory changes
EttieTravels is not responsible for price increases imposed by Suppliers prior to deposit confirmation.
7. Supplier Terms
All travel services are subject to the terms and conditions of the applicable Supplier, including cancellation policies, change fees, documentation requirements, baggage policies, and health or safety regulations.
It is your responsibility to review and understand Supplier terms before travel.
8. Travel Documentation & Entry Requirements
You are solely responsible for ensuring you possess:
A valid passport
Required visas
Health documentation or vaccinations
Any additional documentation required by government authorities or Suppliers
EttieTravels is not liable for denied boarding, denied entry, or additional costs resulting from incomplete or invalid documentation.
9. Changes & Cancellations
By You
Requests to change or cancel travel arrangements must be submitted in writing by mail, email, or text message. Verbal requests will not be accepted as confirmation.
Supplier and/or EttieTravels change and cancellation penalties may apply.
By Supplier
Suppliers may modify or cancel itineraries, schedules, or pricing. In such cases, your rights are governed by the Supplier’s terms and conditions.
Refunds
Refunds, where applicable, are subject to Supplier policies and processing timelines. EttieTravels is not responsible for delays in Supplier-issued refunds.
10. Travel Insurance
Comprehensive travel insurance is strongly recommended. Coverage should include trip cancellation, interruption, medical emergencies, evacuation, and baggage protection.
Failure to obtain adequate insurance may result in unrecoverable financial loss.
11. Limitation of Liability
EttieTravels is not liable for:
Acts, errors, or omissions of Suppliers
Delays, schedule changes, or cancellations
Injury, loss, damage, or death occurring during travel
Additional costs due to missed connections or travel disruptions
Our liability, if any, is limited to errors in arranging travel services and shall not exceed the professional fees paid directly to EttieTravels.
12. Governing Law
These Terms & Conditions are governed by the laws of the Province of British Columbia and the laws of Canada applicable therein. Any disputes shall be resolved in the courts of British Columbia.
13. Amendments
These Terms & Conditions may be amended at any time without prior notice. The version published on our website at the time of booking applies.